($500 on Your 1st Day!) Get Paid $2,975 – $4,458.33 per Month

Customer Service Representative

Locations: Telecommuter (work from home)
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: R26046

Join Our Team: Do Meaningful Work and Improve People’s Lives
Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. Forbes ranked Premera among America’s 2022 Best Midsize Employers because we are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

COVID-19 Vaccination Policy:

To learn more about our COVID-19 vaccination and accommodation requirements, please visit our Careers landing page.

Currently hiring for Monday, May 15th, 2023
Hiring from Eastern Washington, Oregon, Idaho, Montana, Arizona and Texas only.

Premera is committed to making healthcare work better, and it all starts with the Customer Service Representative. Due to internal promotions, Premera is currently hiring an additional class of Customer Service Representatives based out of Eastern Washington, Idaho, Oregon, Montana, Texas, and Arizona. If you have one (1) year of customer service experience this can be your opportunity to start your career.

As a Customer Service Representative in our Provider Services Group, you play an essential role in ensuring that our providers (Doctors, Clinics, Hospitals, etc.) can provide services to our members. Providers often have questions that they are not able to resolve themselves and you help resolve those questions by providing information, answering questions, and education.

You will be executing a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status, and investigating requests. Your hard work and commitment to provide service will ensure that providers feel that they have received the level of support they expect. Occasionally, issues will require additional support and you will escalate them appropriately. You will also document all your work to ensure that we able to ensure accuracy, identify trends and improve overall processes.

What you will love:

• Set schedule with consistency – Monday-Friday, 8-hour days between 5am and 8pm.

• Career progression opportunities.

• Twelve weeks of paid virtual training. (100% attendance required).

• No more commute.

• Work from home, full time (40-hour week).

• Upon successful graduation of the 12-week training class, Premera will provide a one-time pre-tax allotment of $500 (minus taxes) towards home office furniture.

• Generous benefits package that starts on Day 1 including health, dental, vision, PTO, and incredible retirement packages.

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What you will do:

• Accountable for inbound and/or outbound phone-based customer service while providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.

• Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.

• Follow up and route inquiries to correct departments for completion.

• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.

• Dedicated to providing customer service directly to our providers. Responsibilities include answering questions, responding to correspondence, following up, and resolving issues as needed.

• Other duties as assigned.

What you will bring:

• One (1) year previous customer service experience. (Required)

• A private, secure, distraction-free workplace to ensure PPI compliance. (Required)

• High Speed Cable, DSL or Fiberoptic Internet, no less than 20 mbps – Satellite and Wireless connections will not work with our equipment. (Required)

• Two (2) years of college level courses or two (2) years’ work experience with phone related customer service. (Preferred)

• High volume customer service experience. (Preferred)

• Healthcare, benefits, call center, claims processing or Facets experience. (Preferred)

Apply today for immediate consideration!

What we offer

• Medical, vision and dental coverage

• Life and disability insurance

• Retirement programs (401K employer match and pension plan)

• Wellness incentives, onsite services, a discount program and more

• Tuition assistance for undergraduate and graduate degrees

• Generous Paid Time Off to reenergize

• Free parking

Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range:
$35,700.00 – $53,500.00